Tuesday, 22 May 2012

Morrisons


Stuart MARLOW
Manager
MORRISONS
Vale Road
TUNBRIDGE WELLS
TN1 1BT

Thursday, 10 May 2012

RECORDED DELIVERY


COMPLAINT

At about 07:40 this morning, I politely asked a woman whose name I do not know standing, writing; in front of the tills whether a till was open. She curtly replied that the self-service tills were - as if I were stupid for asking.

I asked because I saw no staff manning any till and because I am not confident in using self-service. For some reason, this common problem with the idea of self-service was not obvious to her, so I was offered no help in the use of such machines.

This rudeness and lack of helpfulness - and, given that I am Black, potential White racism - shocked me in coming from an organization that offers unusually-high standards of customer service. More surprising than it was offensive.

Kind Regards,



PS: If it helps, I attach a copy of my till receipt for the date and time in question.


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